Teams Call Queue Android - Document Details

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This page is part of the Azure documentation. It contains code examples and configuration instructions for working with Azure services.

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Bias Analysis

Detected Bias Types

windows_tools

windows_first

missing_linux_example

Summary

The documentation assumes and references Microsoft-centric tools and workflows (Teams Admin Center, Microsoft Graph Explorer, Azure CLI), and does not mention or provide alternatives for Linux or cross-platform environments. All instructions for administrative tasks are given using web-based Microsoft portals or tools that are primarily designed for Windows environments, with no mention of Linux command-line or open-source alternatives. There are no PowerShell-specific examples, but the documentation is Windows-first in its approach to management and setup.

Recommendations

Explicitly mention that Teams Admin Center and Microsoft Graph Explorer are web-based and accessible from any OS/browser, to clarify cross-platform compatibility.
If possible, provide CLI-based alternatives (e.g., using Microsoft Graph API via curl or HTTPie) for finding the Call Queue Object ID, with example commands that work on Linux/macOS.
For Azure CLI commands, confirm and note that Azure CLI is cross-platform and works on Linux/macOS, and provide any OS-specific installation or usage notes if needed.
Where screenshots are used, consider including notes or alternative instructions for users on Linux who may not have the same UI experience.
Add a section or callout summarizing cross-platform compatibility and any OS-specific considerations for all required tools and steps.

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Scan History

Date	Scan	Status	Result
2025-07-12 23:44	#41	cancelled	Biased
2025-07-12 00:58	#8	cancelled	Clean
2025-07-10 05:06	#7	processing	Clean

Flagged Code Snippets

> [!NOTE]
> When designing your app, consider when these permissions should be requested. Permissions should be requested as they are needed, not ahead of time. For more information, see, the [Android Permissions Guide.](https://developer.android.com/training/permissions/requesting)

## Object model

The following classes and interfaces handle some of the major features of the Azure Communication Services Calling SDK:

| Name                                  | Description                                                  |
| ------------------------------------- | ------------------------------------------------------------ |
| `CallClient`| The `CallClient` is the main entry point to the Calling SDK.|
| `CallAgent` | The `CallAgent` is used to start and manage calls. |
| `CommunicationTokenCredential` | The `CommunicationTokenCredential` is used as the token credential to instantiate the `CallAgent`.|
| `CommunicationIdentifier` | The `CommunicationIdentifier` is used as different type of participant that could be part of a call.|

## Create an agent from the user access token

With a user token, an authenticated call agent can be instantiated. Generally this token is generated from a service with authentication specific to the application. For more information on user access tokens, check the [User Access Tokens](../../../identity/access-tokens.md) guide.

For the quickstart, replace `<User_Access_Token>` with a user access token generated for your Azure Communication Service resource.