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--- title: Troubleshoot Apache Kafka & Apache Flink on Confluent Cloud description: Learn how to troubleshoot Apache Kafka & Apache Flink on Confluent Cloud in Azure Native Integrations, and get answers to frequently asked questions. ms.topic: concept-article ms.date: 09/19/2025 # customerIntent: As a developer, I want to troubleshoot an error or get an answer to questions I have about using Apache Kafka & Apache Flink on Confluent Cloud. --- # Troubleshoot Apache Kafka & Apache Flink on Confluent Cloud solutions This article describes how to troubleshoot your solutions that use Apache Kafka & Apache Flink on Confluent Cloud, an Azure Native Integrations service. If you don't find an answer or can't fix a problem, [create a request on the Azure portal](get-support.md) or contact [Confluent support](https://support.confluent.io). ## Can't find the offer in Azure Marketplace To find the offer in Azure Marketplace: 1. In the [Azure portal](https://portal.azure.com), select **Create a resource**. 1. Search for **Apache Kafka & Apache Flink on Confluent Cloud**. 1. Select the application tile. If you don't see the offer, contact [Confluent support](https://support.confluent.io). Your Microsoft Entra tenant ID must be on the list of allowed tenants. [Learn how to find your Microsoft Entra tenant ID.](/azure/active-directory-b2c/tenant-management-read-tenant-name) ## Purchase errors [!INCLUDE [marketplace-purchase-errors](../includes/marketplace-purchase-errors.md)] If these solutions don't solve your problem, contact [Confluent support](https://support.confluent.io). ## Conflict error If you previously registered for Confluent Cloud, you must use a different email address to create another Confluent Cloud organization resource. If you use a previously registered email address, a **Conflict** error message appears. Register again, but use a different email address. ## DeploymentFailed error If you see a **DeploymentFailed** error message, check the status of your Azure subscription. Make sure the subscription isn't suspended and that no billing issues are associated with the subscription. ## Resource isn't displayed In the Azure portal, if the **Overview** or **Delete** panes for Confluent Cloud aren't visible, refresh the page. This error might be an intermittent issue with the portal. If refreshing the page doesn't work, contact [Confluent support](https://support.confluent.io). If the Confluent Cloud resource isn't in the Azure **All resources** list, contact [Confluent support](https://support.confluent.io). ## Resource creation takes a long time If the deployment process takes more than three hours to complete, contact support. If deployment fails and the Confluent Cloud resource has a status of `Failed`, delete the resource. Then try to create the resource again. ## Offer plan doesn't load This error might be an intermittent problem with the Azure portal. Try to deploy the offer again. ## Can't delete a resource If you can't delete a Confluent resource, verify that you have permissions to delete the resource. You must be allowed to take `Microsoft.Confluent/*/Delete` actions. For information about viewing permissions, see [List Azure role assignments by using the Azure portal](/azure/role-based-access-control/role-assignments-list-portal). If you have the correct permissions but still can't delete the resource, contact [Confluent support](https://support.confluent.io). This condition might be related to the Confluent retention policy. Confluent support can delete the organization and email address for you. ## Single sign-on doesn't work If single sign-on (SSO) doesn't work for the Confluent Cloud software as a service (SaaS) portal, verify that you're using the correct Microsoft Entra ID email. You must also consent to allow access for the Confluent Cloud SaaS portal. If the problem persists, contact [Confluent support](https://support.confluent.io). ## Can't create a service connection by using Service Connector 1. Ensure that your Confluent organization is active and running. 1. If you used the Confluent Marketplace resource, check that your Azure Native Integrations Confluent organization is active and not in an unsubscribed status. 1. If you use a schema-based data type like Avro, make sure that you also configured the schema registry. ## List of connectors that use Confluent connectors isn't available If you can't see the list of connectors, make sure that you're assigned the Owner or Contributor role for the Azure subscription. To change your role assignments, contact your Azure subscription administrator. ## Creating a Confluent connector fails 1. If you can't create a connector, verify that you have the required permissions and that all required fields contain the correct values. 1. Verify that the Azure service you're trying to connect to is configured properly. 1. If the issue persists, contact [Confluent support](https://support.confluent.io). ## Confluent connector isn't in the list of connectors 1. If you recently created a connector and it isn't in the list of connectors, select **Refresh**. 1. If your Confluent connector still doesn't appear in the list of connectors, contact [Confluent support](https://support.confluent.io). ## Related content - Learn how to [manage your instance](manage.md) of Apache Kafka & Apache Flink on Confluent Cloud. - Get started with Apache Kafka & Apache Flink on Confluent Cloud, an Azure Native Integrations service: > [!div class="nextstepaction"] > [Azure portal](https://portal.azure.com/#view/HubsExtension/BrowseResource/resourceType/Microsoft.Confluent%2Forganizations) > [!div class="nextstepaction"] > [Azure Marketplace](https://azuremarketplace.microsoft.com/marketplace/apps/confluentinc.confluent-cloud-azure-prod?tab=Overview)