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--- title: Troubleshoot monitoring issues for Azure Backup description: Learn how to troubleshoot monitoring issues for Azure Backup. ms.topic: troubleshooting ms.date: 12/09/2025 ms.service: azure-backup ms.custom: engagement-fy24 author: AbhishekMallick-MS ms.author: v-mallicka # Customer intent: "As an IT administrator, I want to troubleshoot monitoring issues for Azure Backup, so that I can ensure that jobs and alerts are properly reported and managed in the Azure portal." --- # Troubleshoot monitoring issues for Azure Backup This article provides troubleshooting steps that help you resolve error massages caused during monitor protection operations for Azure Backup. ## Jobs and/or alerts from the Azure Backup agent don't appear in the Azure portal **Issue**: Jobs and/or alerts from the Azure Backup agent don't appear in the Azure portal. **Cause**: The process, ```OBRecoveryServicesManagementAgent```, sends the job and alert data to the Azure Backup service. Occasionally this process can become stuck or shutdown. **Recommended action**: Open **Task Manager**, and check if the ```OBRecoveryServicesManagementAgent``` process is running. If the process isn't running, open **Control Panel**, and browse the list of services. Start or restart **Microsoft Azure Recovery Services Management Agent**. For further information, browse the logs at: ```PATH <AzureBackup_agent_install_folder>\Microsoft Azure Recovery Services Agent\Temp\GatewayProvider* ``` For example: ```EXAMPLE C:\Program Files\Microsoft Azure Recovery Services Agent\Temp\GatewayProvider0.errlog ``` ## Best practices for Azure Monitor alerts Learn [about the best practices for Azure Monitor alerts](/azure/azure-monitor/best-practices-alerts). ## Next steps - [Common questions about backup monitoring alert](backup-azure-monitor-alert-faq.yml). - [Manage Azure Monitor based alerts for Azure Backup](backup-azure-monitoring-alerts.md).