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---
title: Troubleshoot the Hive connector
titleSuffix: Azure Data Factory & Azure Synapse
description: Learn how to troubleshoot issues with the Hive connector in Azure Data Factory and Azure Synapse Analytics.
author: jianleishen
ms.subservice: data-movement
ms.topic: troubleshooting
ms.date: 10/20/2023
ms.author: jianleishen
ms.custom: has-adal-ref, synapse
---
# Troubleshoot the Hive connector in Azure Data Factory and Azure Synapse
[!INCLUDE[appliesto-adf-asa-md](includes/appliesto-adf-asa-md.md)]
This article provides suggestions to troubleshoot common problems with the Hive connector in Azure Data Factory and Azure Synapse.
## The performance difference between the ODBC connector and the Hive connector
- **Symptoms**: The concern about the performance difference between the ODBC connector and the Hive connector.
- **Cause**: The ODBC connector needs its own driver, which may cause the performance difference due to the third-party driver quality.
- **Recommendation**: Use the Hive connector firstly.
## Unexpected response received from the server when connecting to the Hive server via ODBC
- **Symptoms**: When connecting to the Hive server using ODBC linked service, you meet this error message: `ERROR [HY000] [Cloudera][DriverSupport] (1110) Unexpected response received from server. Please ensure the server host and port specified for the connection are correct and confirm if SSL should be enabled for the connection.`
- **Cause**: You use the Kerberos authentication that is not supported in Azure Data Factory.
- **Recommendation**: Try the following steps. If they do not work, check the provided driver to resolve this issue.
1. The **krb5.ini** file is in the **C:\Program Files\MIT\Kerberos\bin** folder.
2. Add the `KRB5_CONFIG` and `KRB5CCNAME` to the system variable as well.
3. Edit the **krb5.ini** file.
4. Shut down and restart the VM and the SHIR from the machine.
## Related content
For more troubleshooting help, try these resources:
- [Connector troubleshooting guide](connector-troubleshoot-guide.md)
- [Data Factory blog](https://techcommunity.microsoft.com/t5/azure-data-factory-blog/bg-p/AzureDataFactoryBlog)
- [Data Factory feature requests](/answers/topics/azure-data-factory.html)
- [Azure videos](/shows/data-exposed/?products=azure&terms=data-factory)
- [Microsoft Q&A page](/answers/topics/azure-data-factory.html)
- [Stack Overflow forum for Data Factory](https://stackoverflow.com/questions/tagged/azure-data-factory)
- [X information about Data Factory](https://x.com/hashtag/DataFactory)