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--- title: Troubleshoot Azure subscription sign-in issues description: Helps to resolve the issues in which you can't sign in to the Azure portal. services: cost-management-billing author: Nicholak-MS ms.author: nicholak ms.reviewer: nicholak ms.service: cost-management-billing ms.subservice: billing ms.topic: troubleshooting ms.date: 12/29/2025 ms.custom: - build-2025 service.tree.id: b69a7832-2929-4f60-bf9d-c6784a865ed8 --- # Troubleshoot Azure subscription sign-in issues This guide helps to resolve the issues in which you can't sign in to the Azure portal. > [!NOTE] > If you are having issues signing up for a new Azure account, see [Troubleshoot Azure subscription sign-up issues](./troubleshoot-azure-sign-up.md). ## Page hangs in the loading status If your internet browser page hangs, try each of the following steps until you can get to the Azure portal. - Refresh the page. - Use a different internet browser. - Use the private browsing mode for your browser: - **Edge:** Open **Settings** (the three dots by your profile picture), select **New InPrivate window**, and then browse and sign in to the [Azure portal](https://portal.azure.com). - **Chrome:** Choose **Incognito** mode. - **Safari:** Choose **File**, then **New Private Window**. - Clear the cache and delete Internet cookies: - **Edge:** Open **Settings** and select **Privacy and Services**. Follow the steps under **Clear Browsing Data**. Verify that the check boxes for **Browsing history**, **Download history**, and **Cached images and files** are selected, and then select **Delete**. - **Chrome:** Choose **Settings** and select **Clear browsing data** under **Privacy and Security**. ## You are automatically signed in as a different user This issue can occur if you use more than one user account in an internet browser. To resolve the issue, try one of the following methods: - Clear the cache and delete Internet cookies. - **Edge:** Open **Settings** and select **Privacy and Services**. Follow the steps under **Clear Browsing Data**. Verify that the check boxes for **Browsing history**, **Download history**, **Cookies**, and **Cached images and files** are selected, and then select **Delete**. - **Chrome:** Choose **Settings** and select **Clear browsing data** under **Privacy and Security**. - Reset your browser settings to defaults. - Use the private browsing mode for your browser. - **Edge:** Open **Settings** (the three dots by your profile picture), select **New InPrivate window**, and then browse and sign in to the [Azure portal](https://portal.azure.com). - **Chrome:** Choose **Incognito** mode. - **Safari:** Choose **File**, then **New Private Window**. ## I can sign in, but I see the error, No subscriptions found This problem occurs if you selected at the wrong directory, or if your account doesn't have sufficient permissions. **Scenario:** You receive the error signing into the [Azure portal](https://portal.azure.com). To fix this issue: - Verify that the correct Azure directory is selected by selecting your account at the top-right corner. - If the correct Azure directory is selected, but you still receive the error message, have your account [added as an Owner](../manage/add-change-subscription-administrator.md). ## Additional help resources Other troubleshooting articles for Azure Billing and Subscriptions - [Declined card](../troubleshoot-billing/troubleshoot-declined-card.md) - [Subscription sign-up issues](./troubleshoot-azure-sign-up.md) - [No subscriptions found](./no-subscriptions-found.md) - [Enterprise cost view disabled](../troubleshoot-billing/enterprise-mgmt-grp-troubleshoot-cost-view.md) - [Azure Billing documentation](../index.yml) ## Contact us for help If you have questions or need help but can't sign in to the Azure portal, [create a support request](https://support.microsoft.com/oas/?prid=15470).